FAQ
Q: Is our jewelry water resistant ?
A: Our jewelry is made from stainless steel, making it water-resistant. It can also withstand exposure to seawater and pool water, provided this is occasional.Q: What types of payment do you accept?
A: We accept all major credit cards, including MasterCard, Visa, American Express, Discover, and PayPal.
Q: In what currency are the prices listed in your store?
A: Prices in our store are listed in CAN Dollars (CAD).
Q: Do you have physical stores or is it only an online shop?
A: We currently do not have physical stores. We operate exclusively online at this time.
Q: Do you ship internationally?
A: Yes, we ship to almost every country around the world.
- International orders may be subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict the exact costs you may incur. For information on your country’s customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local carrier may provide information on accepted payment methods for duties, taxes, and other fees collected upon delivery.
Q: Do I need to sign for the shipment?
A: No, a signature is not required for delivery.
Q: From where do you ship your products?
A: We ship from our warehouse In Toronto Canada. We work directly with reliable suppliers worldwide, allowing us to pass on our savings to customers and offer exceptional products at highly competitive prices.
We sample each item and even visit the factories to ensure the highest quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It typically takes 2 to 3 business days to ship your product.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 30 days. Rest assured, we will provide you with a tracking number as soon as your product is shipped.
Q: How can I return or exchange my item?
A: We stand by the quality of our products, which is why we offer a risk-free 30-day money-back guarantee (excluding return shipping fees).
If for any reason you are not satisfied with your product, simply return it to us, and we will refund or exchange it (at your choice) within 30 days, no questions asked.
Please contact us via email at (email) first, and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We do not provide return shipping labels.
⚠️ Additionally, please be aware that any returns sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email address within 24 hours of payment. Please check your spam or junk folder, as it may have ended up there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message through the "Contact Us" page.
Q: What if I need further assistance?
A: That’s what we’re here for. Please send us a message through the "Contact Us" page.