Refund policy

At ORÂGE Jewelry, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 15-day refund policy from the date of receipt of your order.

To be eligible for a refund, please ensure the following conditions are met:

  1. The product must be returned in its original condition, free from damage or signs of excessive wear.

  2. Products must be returned with all accessories, manuals, authenticity certificates, and original packaging.

  3. You must contact us within 15 days of receiving your order.

  4. Return shipping costs are the responsibility of the customer, unless the product is defective or the error is on our part.

  5. Refunds will be processed using the same payment method used for the initial purchase, within 7 business days of receiving and inspecting the returned item.

  6. Sale or promotional items are not eligible for refunds but may be exchanged for an item of equivalent value.

To initiate a return and request a refund, please follow these steps:

  1. Contact our customer service team by email at info@oragejewelry.ca, providing your order number, the reason for the return, and, if possible, photos of the product in question.

  2. Carefully pack the item to be returned along with a copy of your invoice or order confirmation.

  3. Ship the item to the address provided in the return instructions, using a tracking service to avoid issues related to loss or damage during transit.

Please note that ORÂGE Jewelry reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team.